IT Goal Statement
Sound objective judgments require understanding of vision, mission, goals, values, success factors, performance measurement areas, as well as an understanding of the integrated components to improve the quality of management and overall IT performance.
- Vision: To achieve performance excellence by optimizing the quality and quantity of technology and IT labor resources while delivering innovative information technology solutions to ensure economic and technical efficiencies.
- Mission: To provide information technology leadership, business projects delivery and enterprise architecture services, applications and technology services, and a sound technology infrastructure to effectively and efficiently support the goals of the business through improved technology innovations and performance excellence.
- Goals: To provide influential, collaborative, forward thinking, and responsive IT-integrated services through IT governance, planning and administration, enterprise architecture and innovations, project portfolio management, applications and technology services, and IT operations support, in collaboration with the business.
- Values: Accountability-results management accountability framework: (1) teamwork— collaboration/coordination; (2) integration—people, process, technology, and financials; (3) integrity and trust—performance measures and accountability reporting; (4) service and quality—IT resource optimization; (5) service excellence and innovation—continuous improvement; and (6) treat people with dignity and respect—attitude, positive thinking.
- Success factors: The success of the IT department is contingent upon its ability to act as a catalyst for innovatively leveraging technology to advance the IT strategic and operational plans, in accordance with the performance measurement areas. This will guide and support the management and delivery of applications and technology services and enable the integration of IT services into the business area to improve and transform the quality of services provided in the business areas.
- Performance measurement areas: (1) employee—to increase learning and innovations and to sustain our capacity and capabilities to change, transform, and improve; (2) customer—to increase customer satisfaction and service excellence; (3) financial—to optimize the utilization of financial resources and provide financial transparency; and (5) operational—to improve service delivery, service/operational efficiencies, relationship management, and functional management/leadership